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- Handmade in Britain
- Ships to the US — 8-10 Weeks
- White Glove Delivery
- No US Tariff Costs
These are the terms and conditions for www.oswaldandpablo.com, set out by Oswald & Pablo Ltd. They apply when purchasing any of our products through our website (www.oswaldandpablo.com) or by placing an order over the telephone or via email to our sales team. By purchasing any of our products or using our services with Oswald & Pablo Ltd, you agree to be bound by the terms and conditions set out below.
www.oswaldandpablo.com is a website owned and maintained by Oswald & Pablo Ltd.
Registered office: Oswald & Pablo Ltd, Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom.
VAT number: 291508592
Company number: 10943296
We are constantly updating and developing this website with new products and improving our information, to make the shopping experience on oswaldandpablo.com the best it can be for all customers. To allow this, we have the right to:
Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend the service provided on the site without notice. We will not be liable if for any reason the site is unavailable at any time or for any period.
We take care to make sure that every piece of information, image and specification on this website is correct, and we are confident that all products have been described as accurately as possible at the time of publishing. Orders will not be taken on products which are found to have material errors in the description or price advertised on our website. Buyers will be notified of any known errors as soon as they come to light.
All items are handmade, so we allow a degree of tolerance in the sizing of goods, with minor variations of up to 10cm in the dimensions compared to those given in the specifications listed.
All prices displayed on www.oswaldandpablo.com are inclusive of VAT at 20%.
We take care to make sure images of products and materials are as accurate as possible. However, due to differences in display quality across devices, we cannot guarantee that colour will appear exactly as it does on the actual product. No images are computer generated, though they may be subject to minor enhancements. A free swatch service is offered so buyers can check the colour, texture and durability of any fabric or leather before ordering.
Customers who place an order with Oswald & Pablo Ltd, whether through the website, by telephone or by email, will be sent an invoice by email or post to confirm the order.
The contract between the Buyer and the Seller will include all specifications of the Buyer’s product, the delivery address and any additional comments provided on the order.
The contract will only relate to products confirmed on the invoice. The Seller is not obliged to supply any products that are not part of this contract until an order for additional products has been confirmed on a separate invoice. We reserve the right to cancel an order at any time before delivery.
We offer worldwide delivery on all our products.
At the time of order, the Buyer will be notified of any additional delivery costs. If you believe your delivery address may be outside our standard delivery area, please request a delivery quotation when ordering.
Delivery is scheduled within the timeframe given at the time of order. However, unexpected delays may occur in the supply chain of materials, so we cannot guarantee delivery timescales and do not accept liability for any such delay. Please allow for public holidays and weekends.
Custom orders or orders personalised in any way are excluded from our standard lead time. These orders will be given an approximate delivery lead time when ordering.
Delivery is carried out by our third party delivery partners.
We will not be liable for any damage to your property that may occur during delivery. You should remove any obstacles or objects that may be in the way of the delivery team beforehand.
Please let us know at the time of ordering about any difficult access to your property, so we can advise on the best way to bring the items in. You should make sure the room for your product is fully accessible for the delivery team, whether on the ground floor or reached by stairs or a lift. Delivery is always subject to the health and safety of the delivery team.
It is the Buyer’s responsibility to make sure the product will fit in the intended space, both when ordering and at the point of delivery.
Delivery includes unpacking and placing each item in your room of choice and removing the packaging, unless stated otherwise.
The delivery team will ask customers to sign a delivery note to confirm receipt and acceptance of the products. This confirms that your items have been received in full and to your satisfaction.
If the delivery team is unable to gain access to the delivery address on the agreed date, the products will be returned to our warehouse and we will contact you to rearrange delivery. In the event of a failed delivery, we reserve the right to charge an additional redelivery fee.
Any problems not identified immediately upon delivery must be reported to us within 7 days of receipt of the order.
We accept several payment methods, including PayPal, bank transfer and cash on delivery. Cheques are not accepted.
If you choose to pay a 50% deposit, this deposit must be made upon receiving the order invoice to secure the order. Production will not begin until this deposit has been received.
The Buyer will be required to pay the remaining 50% in the week of delivery, and this payment must be made before delivery can take place.
The remaining 50% can be paid in cash on delivery. If this arrangement cannot be honoured on the day, the order will be returned to our warehouse and treated as a failed delivery on the part of the Buyer.
We will endeavour to deliver at the agreed time. However, we cannot guarantee delivery dates and times where this is due to circumstances outside our control. We will do our best to keep you informed of any known delays.
If the Buyer fails to make final payment as required before delivery, we may suspend delivery of the products, or of any further products, until payment has been made in full.
Materials on our site should not be used for personal or commercial purposes without a licence from us.
All images used on www.oswaldandpablo.com are copyright material belonging to Oswald & Pablo Ltd, and all rights are reserved.
Please contact us if you would like to use any image or material belonging to Oswald & Pablo Ltd shown on this site.
This section does not apply to customers who purchase a product for business or commercial use, or to any item classed as custom or personalised.
Customers have 14 days to return any item purchased on oswaldandpablo.com or with Oswald & Pablo Ltd, with a written returns notice issued within 7 days of delivery, by email or letter.
If the Buyer is returning an item due to an error on our part, or because it is damaged or defective, we will uplift the product or refund the Buyer’s return postage costs. The Buyer can expect a refund by the original payment method within 14 working days of us receiving the returned item.
If the Buyer needs to exchange an item for a different size, the item should be returned to us. Postage costs for the return are covered by the Buyer. Under some circumstances, and where a product is in high demand, we may uplift and exchange the item free of charge.
Any item returned to us, regardless of the reason, must reach us in fully saleable condition, and this applies to the product and its packaging.
The Buyer has a legal obligation to take care of the products while they remain in their possession. All returned items are checked for damage or defects. If no fault is found, a refund will not be given, delivery will be rescheduled and a fee will be charged according to the condition of the item.
If a returned product or its packaging is no longer saleable at its full retail price, we reserve the right to charge a restocking fee of 50% of the original sale price.
We reserve the right to recharge the Buyer for redelivery of the item to recover our fees and expenses.
Items purchased as “Custom”, made to the Buyer’s own specifications, in the Buyer’s own material or otherwise customised, cannot be returned and are exempt from these returns conditions. This includes fabric outside our standard range or any design altered from the original. Acceptance of returned “Custom” items is at our discretion, and a 25% restocking fee may be charged depending on the item.
Any product being returned must arrive back at our registered address within 14 days of the return notice. All items must be unused and in resalable condition.
Every item comes with a 10 year guarantee on the internal frame under domestic use, and a 3 year guarantee on manufacturing.
The guarantee starts from the day of delivery.
Guarantees do not cover defects that arise from anything other than normal use, or from use in extreme environments. They also do not cover general wear and tear, neglect, accidental damage or loss caused by a third party.
Items covered in the customer’s own material are only covered by the frame guarantee.
Guarantees are not transferable and relate only to the person named on the original invoice, and only to the items shown on that invoice that have been paid for in full.
Items taken out of the UK or sold overseas are not covered by our guarantee.
The guarantee does not cover furniture used in commercial settings and applies to domestic use only. Customers should make sure items are suitable for their intended environment.
Custom or otherwise personalised items are exempt from cancellation. Any other order that is cancelled will be subject to a 25% restocking fee, which may be waived in some circumstances. A custom item is any item purchased through our “Custom” section, any item not shown on our website or in our literature, or any item altered from its original design or size. This includes items made from the customer’s own material or material sourced on the customer’s behalf.
Buyers must take reasonable care of all items, in unused condition, until a collection or return has taken place.
We reserve the right to withhold any or all monies for items classed as custom or personalised that are cancelled.
Where the Consumer Contracts Regulations apply to your order, the Buyer can cancel the purchase by notifying us in writing or by email, before or within 14 working days of delivery, inclusive of the delivery day.
Orders classed as custom that are cancelled are not entitled to a refund of the initial 50% deposit.
Items must have been delivered to an address within the UK and within our delivery area.
Refunds will be returned to the original method of payment within 14 working days of us receiving the returned item or receiving your cancellation.
Request up to six complimentary swatch samples and experience the color, texture and quality in person before making your decision.
